It's no secret that real estate is not a one-person show. The assistants, business partners, and other service providers you work with also have an impact on your reputation and customer experience. Make sure you're teaming up with people who treat customers with respect, communicate clearly and frequently, and follow through on their responsibilities in a timely manner.
When hiring employees or choosing partners, don’t just look at their ability to deliver … consider their compatibility with your business values. Each person on your team represents you, and you need to be 100% comfortable with their approaches and ethics.
Once you’ve assembled your dream team, engage in regular conversations about what’s working and what kind of feedback each team member is getting. Their interactions with clients can give you insights about the customer experience that you otherwise might not be aware of.
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