Market Perspective

Once you’ve completed a transaction, how do you know if you’ve delivered a positive customer experience? By measuring it ...

Your customer’s definition of success is about more than just achieving a singular goal; it’s about helping them make informed decisions ...

One way to earn customers’ trust is to demonstrate a level of local expertise your competitors can’t touch. Be the person who knows which...

No one likes a hard sell. If your first response to a customer inquiry is a list of reasons why they should hire you, be prepared for ...

It's no secret that real estate is not a one-person show. The assistants, business partners, and other service providers you work with ...

A customer’s experience with you starts before they even reach out to you. Whether a buyer or seller was referred to you by a past...

As a service professional, you’ve likely prioritized “customer satisfaction” since day one. But have you really evaluated ...

It’s hard to believe, but 2024 is more than halfway over. It’s the perfect time to check in on the goals you set back in January...

Over the past week, the major economic data was weaker than expected. Inflation and consumer spending fell short of the forecasts of leading

Over the past week, the major economic data was weaker than expected. In particular, the tight labor market finally showed some signs of eas

National housing inventory is up 31.9% YoY. 24 weeks of YoY increases. But much of this growth is concentrated in Texas and Florida.

The biggest economic news over the past week, Wednesday’s Federal Reserve meeting, revealed no major surprises. The most significant reports

With little major economic news, it was a quiet week for mortgage markets. The most significant reports came from the housing sector and had

Yet another stronger than expected economic report took its toll on mortgage markets over the past week. Similar to the latest inflation...

An effective script can make a difficult or uncomfortable interaction feel like a smooth segue into connecting with people and strengthening